Frequently Asked Questions

At Phone Shop UK, we offer a diverse selection of phones, some of which are brand new, while others are refurbished or pre-owned. New devices are clearly labeled as such, and refurbished or pre-owned phones have undergone rigorous quality checks and restorations to ensure they function like new.
The pricing of our phones is influenced by several factors, including the device’s condition, specifications, and demand. A used phone may cost more than another due to factors like its rarity, higher specifications, or a more extensive refurbishment process, ensuring it’s in top-notch condition
We prioritize prompt shipping. Orders placed before 3 pm are typically shipped on the same day, except during holidays. You can generally expect to receive your package on the next working day. However, we recommend allowing 3 to 5 days for delivery to account for any potential delays. Please note that deliveries are not made on weekends, bank holidays, or public holidays
For customers in mainland UK who need their orders expedited, we offer a next-day shipping option. This service uses Royal Mail Special Delivery, guaranteeing delivery before 9 am or 1 pm the following day, depending on your preference. This option is ideal if you cannot wait in for your item.
We prioritize the security of your online transactions. Our website employs 256-bit encryption, the same level of security used by major banks and government websites. Importantly, we do not store any payment details on our server, ensuring your financial information stays safe.
Yes, absolutely! We provide a generous 14-day return policy, allowing you to return items within this period. If you encounter any issues with your purchase outside of this window, don’t worry; you’re still protected by our comprehensive warranty.
Purchasing a refurbished phone is an environmentally responsible choice. By extending the lifespan of devices, we reduce electronic waste and the demand for new resources. We’ve created a video to explain in detail how buying a refurbished phone benefits the environment.
Our “Brand New” and “Refurbished” products are backed by a 12-month warranty, ensuring peace of mind and quality assurance. Products labeled as “Fair” include a 3-month warranty.
A refurbished phone is a pre-owned device that has been carefully inspected, repaired, and restored to like-new condition. Our video provides additional insights into the refurbishment process and the benefits of choosing a refurbished phone.
While our website is accessible 24/7, our dedicated customer service team is available to assist you from 9 am to 5:30 pm on weekdays.
While our website is accessible 24/7, our dedicated customer service team is available to assist you from 9 am to 5:30 pm on weekdays.

You can get in touch with us via phone at 090078601 or by emailing us at

Dual SIM allows a single device to use two separate phone numbers or service providers simultaneously, making it convenient for managing personal and business communication or using local SIMs while traveling.
An E-SIM is a digital SIM card embedded in a device, eliminating the need for physical SIM cards. It offers flexibility in switching carriers or plans directly on the device, making it ideal for frequent travelers and simplifying the mobile connectivity experience.


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