Privacy Policy

We take your privacy seriously here at Phone Shop UK and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our services and visit our website. By using our services, you consent to the practices described in this policy.

Contact Information:

We may collect personal information, including but not limited to your name, email address, phone number, shipping address, and payment information when you make a purchase or engage with our services. We may also collect non-personal information such as your IP address, browser type, and device information.

What Information We Have:

We collect and process the following information:

  • Personal identifiers, contacts, and characteristics (e.g., name and contact details)
  • Details of the product(s) you have purchased

How We Get the Information and Why We Have It:

Most of the personal information we process is provided directly by you for the following reasons:

  • To manage your statutory rights, including maintaining purchase details for potential future disputes
  • For direct and indirect marketing purposes
  • For crime prevention and detection

Under the General Data Protection Regulation (GDPR), the lawful bases for processing this information are:

  • Your consent (which you can withdraw at any time)
  • Contractual obligations
  • Legal obligations
  • Vital interests
  • Necessity to deliver our service
  • Legitimate interests

What We Do with the Information:

We use the information you provide to process it for the reasons mentioned above. We may share this information with specific businesses directly related to the transaction, such as repair services if required.

Data Storage:

Your information is securely stored on our business hard drive or within our website’s inbox and other contact tools. We retain your name, purchase, and contact details for 6 years in compliance with Consumer Contract Regulations.

Your Data Protection Rights:

Under data protection law, you have the following rights:

  • Right of access: You can request copies of your personal information.
  • Right to rectification: You can request corrections to inaccurate or incomplete information.
  • Right to erasure: You can request the deletion of your personal information in certain circumstances.
  • Right to restriction of processing: You can request limits on the processing of your information in certain circumstances.
  • Right to object to processing: You can object to the processing of your data in certain circumstances.
  • Right to data portability: You can request the transfer of your information to another organization or to yourself in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at support@phoneshopsuk.org.uk  to exercise your rights or if you have any questions or concerns about our data handling practices.

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